Financial

Deposits

• Are there deposit-withdrawal fees?
• How do I make a deposit?
• What deposit methods can I use?
• Why was I charged for a failed deposit?
• Why did my deposit fail?
• When will my deposited funds become available?
• Why do you need my ID to make a deposit?
• Are there deposit limits?

Withdrawals

• Are there withdrawal limits?
• What withdrawal methods are available to me?
• How do I request a withdrawal?
• Do I need to validate my information before I make a withdrawal?
• Can I cancel my withdrawal after requesting it?
• When will I receive my withdrawal?

MatchPay

• What is MatchPay?
• What are the benefits of MatchPay?
• How do I create a MatchPay Account?
• How do I deposit with MatchPay?
• How do I withdraw with MatchPay?
• Can I redeposit a MatchPay withdrawal?
• MatchPay Best Practices

General

• Can I use another person's credit card to deposit in my account?
• What are my different balances?
• What is Verified by Visa?
• What currencies do you accept?
• Do I need to enter my card details each time before I make a deposit or withdrawal?
• What will appear on my credit card statement?
• Unverifiable information
• What is SafeKey by American Express?