Why did my deposit fail?

You may experience deposit failure. Not to worry; these issues can be resolved with some simple troubleshooting. Be sure to check the required details for your deposit have all been entered correctly.

Whatever the deposit method you go with, here’s a few things to keep in mind:

Credit Card Deposits

Using a credit card to make a deposit is not always successful. If the transaction fails, simply try again, but the problem could be caused by restrictions applied by the issuer which prevent the transaction from being successful.   

Limited Failures: After 3 deposit failures, our system will prevent that card from being used to make any further attempts on our website until a period of no less than 24 hours has lapsed. The block will not be lifted. Should one card become temporarily blocked, we recommend trying to deposit using one of our other accepted cards instead.

Limited Registered Cards: Your Café Casino account registers a maximum of five active cards (credit, debit or gift). Exceeding the maximum with an additional active card requires you to remove an existing card on your Card List. Pick a card and click the trash can to remove it. 

Gift Card Deposits

As with using a credit card, gift card deposits are not 100% guaranteed to be successful as they may be subject to restrictions imposed by the issuer.

Café Casino is an international company: Be sure that the gift card you use is approved for ONLINE, INTERNATIONAL PURCHASES. This will be stated on the card itself. Deposit attempts made with a card that states ‘Domestic use only’ will not be successful.

There are fees: All gift cards have an activation fee. Additional fees may be imposed by the card issuer. Consider these fees, our minimum deposit amount of $20.00 plus processing fee (5.9%) when purchasing your card. We recommend a purchase of no less than $25.00.

The card may not work right away: After you’ve activated the Gift Card, it can sometimes take up to 1 hour before it can be used. 

Cryptocurrency

Your cryptocurrency is guaranteed…as long as you’ve entered the details correctly.  

Review: As with all deposit methods, check carefully that you’ve entered all the details every step of the way to ensure that your details are accurate before proceeding.

Different currencies: Always double check the cryptocurrency you are sending before making the transfer as they are NOT interchangeable (Ex. Bitcoin and Bitcoin Cash are not the same currency). Sending one type of cryptocurrency to a different cryptocurrency's address will result in a loss of funds.