Help Homepage

FAQ

Am I eligible for a bonus?

If you’re eligible for a bonus, you’ll find a list of bonuses...

How are game odds determined at Café Casino?

At Café Casino, fair play is a top priority.

How can I become a VIP?

To become a VIP, simply play at the casino!

How can I retrieve my forgotten password?

Use these five simple steps to retrieve your Café Casino password...

How do I create an account?

To sign up for a Café Casino account, all you need to do is click Join Now...

How do I make a deposit?

Making a deposit is quick, safe and secure.

How do I request a withdrawal?

In order to request a withdrawal, just follow these three easy steps...

How/where can I claim a bonus?

At Café Casino, we have a never-ending assortment of bonus options...

What deposit methods are available to me?

Deposits can be made by Credit Card or Bitcoin

Account and Security

How can I retrieve my forgotten password?

Follow these quick steps to retrieve your Café Casino password...

How do I know my information is secure?

All sensitive areas of the site are protected by SSL (Secure Socket Layer)...

How long does it take to verify my account or my documents?

It takes Café Casino between 24-48 hours to verify your account and/or documents.

Is Café Casino secure?

Café Casino upholds the strictest standards of online security.

What if I've forgotten my account number or registered email address?

Forgot your account number or registered email address?

Which countries does the casino accept players from?

Currently Café Casino accepts players from the United States...

Why can't I sign in to my account?

Sometimes you may have difficulty signing in to your account...

Why do I receive a security alert when using your site?

Café Casino uses SSL encryption to ensure all information is secure...

Bonuses

Can I forfeit a bonus?

Bonuses are our way of thanking you for being a player, but if you wish, you can forfeit a bonus...

Do my bonuses expire?

Yes, bonuses expire. With certain bonuses, where the rollover...

How do I find my lock amount?

Your lock amount can be found on the Bonuses page...

How do I track my remaining rollover?

All information about bonuses and any rollover attached to them can be found...

How long does it take to receive my bonus?

Receiving bonuses are timely...

How/where can I claim a bonus?

Available bonuses can be found on the Bonus Page.

What are wagering requirements/playthrough?

In order to protect against players who are only interested in claiming bonuses...

What games can I play with my bonus?

To find out which games can be played with a bonus...

What is rollover?

Rollover is the total handle you would need to meet in order to be able to cash out your bonus...

Why are my funds locked?

Certain bonuses have conditions attached to them...

Why hasn't my match bonus been issued yet?

It’s possible that you haven't redeemed the coupon required for the bonus...

Why hasn’t my deposit bonus been issued yet?

It’s possible that you haven't redeemed the coupon required for the bonus...

Deposits and Withdrawals

Are there deposit and withdrawal limits?

Yes, limits are based on the deposit and withdrawal method chosen. Please refer to the chart below...

Can I cancel my withdrawal after requesting it?

You can cancel a withdrawal from the Withdrawal page, which is accessible...

Do I need to enter my card details each time...

Your privacy and security is very important to us...

How long does it take to receive my payout?

Depending on your withdrawal method, the amount of time it will take for you to receive your payout...

When will my deposited funds become available?

Deposited funds usually appear within a player's account immediately...

Bitcoin

Are there any transaction fees?

Bitcoin payments usually processed without any fees.

Are there deposit/withdrawal fees for using Bitcoin on Our Casino?

No fees are charged by Café Casino for Bitcoin withdrawals or deposits.

Can I cancel a Bitcoin withdrawal after requesting it?

You can cancel a withdrawal request from the Withdrawal page...

How can I turn Bitcoin into cash?

If you would like to sell Bitcoin online, there are three options at your disposal.

How do I make a Bitcoin deposit?

To deposit funds to your account using Bitcoin there are five easy steps to follow.

How do I request a withdrawal via Bitcoin?

If you would like to request a withdrawal, please follow these easy steps.

How does Bitcoin work?

The Bitcoin network is held together by the blockchain.

Is Bitcoin secure?

Bitcoin transactions don’t require any of your personal or private information...

What are the advantages of using Bitcoin on Café Casino?

Deposit and withdrawals are quicker, cheaper, more frequent, and guaranteed.

What are the Bitcoin deposit and withdrawal limits?

Check out the Bitcoin deposit and withdrawal limits here.

What are the recommended Bitcoin wallets and exchanges?

Click Learn More to view which is best for you.

What is Bitcoin?

Bitcoin is a distributed peer-to-peer digital currency.

When will my Bitcoin funds be available to play with?

It could take up to 15 minutes...

Financial

Are there deposit fees?

There are no fees charged on your deposits.

Are there deposit limits?

Yes, limits are based on the deposit method chosen. Please refer to the chart below...

Are there withdrawal limits?

Yes, limits are based on the withdrawal method chosen. Please refer to the chart below.

Can I use another person’s credit card to deposit in my account?

You may only use a Credit Card that is under your name and matches your account information.

Do I need to validate my information before I make a withdrawal?

As per the Credit Card Transaction Processing Agreement, you may be required...

Do you report my winnings to government taxation authorities?

No, we consider it the client’s responsibility to determine...

What currencies do you support?

We accept only American currency.

What happens if my information doesn’t validate?

If we are unable to validate your account details, you will likely have...

What is Verified by Visa?

Verified by Visa is a program run by Visa that adds an extra layer of security...

What will appear on my Credit Card statement?

Once you make a deposit, the billing descriptor will appear on the...

What withdrawal methods are available to me?

Withdrawals are available by Bitcoin and Check by Courier.

When will I receive my withdrawal?

Withdrawal requests can take up to 48 hours to process...

Why do you need my ID to make a deposit?

We need to ensure that the person who is using the account is at least 18 years old.

Technical

How do progressive jackpots work?

All slots with progressive jackpots are connected through a specific network.

What happens if I lose my connection during a casino game?

Not a problem. Should you get disconnected while playing a particular game...

Which casino games are available on mobile?

Our mobile site ensures that all your top action-packed games are available right at your fingertips.

Why can’t I view Café Casino properly?

It’s possible that your cache is full, as it stores information while you browse...