FAQ

Creating a Cafe Casino account is fast and easy. All you need to do is click “JOIN NOW” located on the top right-hand corner of the page, fill in the requested information and you're done!

Follow these simple instructions to update your Cafe Casino password:

*First, Log In to your Cafe Casino account.
*From your Dashboard, in the account section click “Change Password.”
*Enter the new password that you would like to use and then click “Change Password” when you're done.

Tips for selecting a strong password
*Don't use the same password everywhere.
*Make passwords as long as possible. They should be at least 8 characters long.
*Use a combination of letters, numbers and symbols.
*Don't use names, pet's names, birthdays or other personal information.

Use these four simple steps to retrieve your Cafe Casino password:

*Click LOGIN located at the top right of the page.
*Click on Forgot Password?
*Type in your email address or account number and answer the security question.
*Cafe Casino will send you an email to the address provided at registration. Once you've received the email, please click the link enclosed. This will take you to a page where you will be asked to provide a new password.

It takes Cafe Casino between 24-48 hours to verify your account and/or documents.

You can update your profile anytime at Cafecasino.lv by following these simple steps:

*Sign In to your Cafecasino.lv account.
*Open your Account by clicking your name at the top of the page, then click Change Password in the Account section.
*Enter your new password, then click 'Change Password' to confirm.

No problem! Click on the Contact Us page and we will be happy to help you via email or over the phone.

Sometimes older information in your cache can prevent you from signing in to your account.
Try clearing your cache and then refreshing the page.
If that doesn't work, make sure you don't have your Caps Lock on.
Still having trouble? You can Contact Us around-the-clock via email or phone and we'll be happy to help.

If you decide to close your account, go to the Contact Us page to make an official request.
Our dedicated Customer Service Team will be able to assist you by phone or email.

Yes, Cafe Casino upholds the strictest standards of online security.
We do request that all our players follow this list to uphold and maintain their privacy and security:

*Never open suspicious emails or click on links from unknown senders.
*Make sure to regularly clear your history to prevent others from accessing your online activity.
*Always adjust your security levels for the most favorable browsing conditions.
*Always disable auto-completion for websites that hold bank account or private information.

All of Cafe Casino's confidential information is safeguarded by Secure Socket Layer (SSL), as represented by the padlock visible on your browser's address tab.
This ensures the security of any and all private information provided by the website.
We encrypt all our private player information which is only accessible to relevant staff members on a need-to-know basis.

Cafe Casino utilizes SSL encryption to ensure the security and privacy of our website and customer accounts.
Please make sure that your web browser is up to date, since earlier browser versions while secure can display a security alert.
All you need to do is click “Yes” to continue if prompted by a security alert.

Our web server certificates are compatible with the following web browsers:

Play your favorite games and immediately earn Cafe Points.
Once you accumulate 50,000 Cafe Points within a given month, you'll become a VIP player.
You can then enjoy upgraded perks like massive Weekly Bonuses, an increased Weekly Prize Draw, increased Daily Cash Back and an exclusive Birthday Bonus.
To keep your VIP status all you need to do is maintain 50,000 Cafe Points every 3 months.

Currently Cafe Casino accepts players from the United States, with the exception of those residing in Maryland and New Jersey.

Finding the answer to your question has never been easier with our new search feature for our help pages.

Here are some tips to help you find what you are looking for:
*We recommend that you use general search terms, as only exact words in the page titles are searchable.
*It is important that the correct spelling is used.

If you still have questions, please Contact Us and we will be happy to assist you.

If you're eligible for a bonus, you'll find a list of bonuses available to you on the Bonuses. page.

Yes, bonuses expire. With certain bonuses, where the rollover or other criteria are not met within six months of the initial bonus redemption, any remaining bonus funds and associated winnings will be considered forfeited.

To find out which games can be played with a bonus, check out the Bonus Page and click on the bonus you wish to claim.
All the bonus information will be listed there until the bonus is claimed.
Once claimed, you can find all the information about your active bonus under the “Active Bonus” section.

It's possible that you haven't redeemed the coupon required for the bonus, or that you haven't made a sufficient deposit to trigger the bonus. First, confirm you've claimed your match bonus by checking your “Active Bonuses” on the Bonus Page and then click on Manage Bonuses.
Find the match bonus you'd like to redeem and click Claim Now.
On the Deposit Page, you will need to activate the bonus that is highlighted in the Available Bonus Field or manually enter your bonus code that you'd like to redeem. Enter your credit card information and click deposit.
Please ensure that the deposit is completed in a single transfer and includes the full amount required for the bonus.

Some bonuses have conditions attached to them.
If you've accepted a bonus, we may lock some of your funds until those conditions have been fulfilled.
Locked funds can be used anywhere on Cafe Casino, but they cannot be withdrawn.
You can read the full terms and conditions of your bonus on the Bonuses page.

Available bonuses can be found on the Bonuses page.
To claim a bonus, simply select it from the list and click on 'CLAIM'.
If it's a match bonus, click on 'DEPOSIT' and you'll be asked to make a deposit so that we can match it and add the money directly to your account.
Once you've claimed a bonus, it will appear under Active Bonuses.
If you've received a coupon code via email, simply enter it in the provided space on your Bonuses page and click REDEEM. It's that easy!

$10 Free Chip Bonus:

You'll receive your $10 Free Chip Bonus immediately after creating your Cafe Casino account.

Match Bonus:

To activate a Match Bonus, you must first make a deposit to your account and Cafe Casino will match it up to $5,000 and add the money directly to your account.
Your bonus funds will become available to you once your deposit has been validated.

In order to protect against players who are only interested in claiming bonuses to abuse the system, online casinos require that, when a player claims any type of bonus they must wager a predetermined amount before cashing out their winnings.

The playthrough refers to the amount of money that must be wagered in the casino after claiming a bonus before it can be withdrawn. Often the playthrough is a multiplier of the bonus plus the deposit.

You can view the playthrough/rollover requirement for each bonus through the Bonuses page.
Under the Available Bonuses section you will find a list of all bonuses available to you. Click the drop-down arrow beside each bonus to view its playthrough requirements.

Your locked amount can be found on the Bonuses page under the Active Bonuses section.

Making a deposit is quick, safe and secure. Please follow these easy steps to deposit funds to your account:
*After logging in to your account, click the balance amount on the top right-hand corner of the page.
*Choose a deposit method.
*Enter the amount you want to deposit along with your account details and click DEPOSIT.

If you need further assistance making a deposit, please Contact Us to speak to a member of our Customer Service team.

Yes. Limits are based on the deposit and withdrawal method chosen.

Minimum/Maximum DEPOSIT limits
 • Bitcoin: min $10, max $5,000.
 • Visa/MasterCard/Amex: min $20, max $1,000 (New Players).

Minimum/Maximum WITHDRAWAL limits

 • Bank Wire: min $1,500, max $2,000 (New Players)/$9,000 (VIP Players).
 • Bitcoin: min $10, max $2,500 (New Players)/$3,000 (VIP Players).
 • Check by Courier: min $50, max $2,000 (New Players)/$2,500 (VIP Players).

Deposits can be made by Credit Card and Bitcoin.

Yes, limits are based on the withdrawal method chosen. Please refer to the chart below:

Yes, limits are based on the deposit method chosen. Deposit limits can be increased based on VIP status or Rewards Program level. Please refer to the chart below:

Deposited funds usually appear within a player's account immediately after the deposit has been made.

Occasionally, depending on the deposit method used funds can take up to 15 minutes to be posted to your account, but these instances are rare. If you have trouble depositing, please contact us directly using our Contact Us page.

Cafe Casino asks all its players to provide the last four digits of their Social Security Number (SSN) in order to verify the details provided during registration.
We take our players' financial security seriously and need to ensure that the person who is using the account is at least 18 years old; the true owner of the credit card being used to deposit; and, is the person who will receive the withdrawal payments.

You can cancel a withdrawal from the Withdrawal page which is accessible through your Account.
You can even cancel a processed request as long as it has not yet been shipped.
For further information or if you have any questions or encounter problems, please contact our Customer Service team at 1-888-364-1850.

Follow these three easy steps to request your withdrawal:
*After logging in to your account, click the balance amount at the top right-hand corner of the page, select WITHDRAW and choose your withdrawal method.
*Enter the amount you want to withdraw.
*Click the checkbox at the bottom of the page to confirm that your account information is correct and click REQUEST WITHDRAWAL. Your pending withdrawal is then marked as Requested.
PLEASE NOTE:

Withdrawals are processed each day on a first-come, first-served basis and will not be processed until after 72 hours and as long as all pre-authorized or pending deposits to your Cafe Casino account have been settled. Please leave a sufficient balance in your account to cover your withdrawal amount until the funds have been removed from your balance.

A few important points to remember:

*Double-check your address on file to avoid any delivery delays.
*Only one withdrawal can be requested at a time.
*>You may be required to submit documentation prior to a payment being processed for verification purposes.
*Cafe Casino reserves the right to charge a handling fee for withdrawals less than $20.
*In the event that you deposit money into your Cafe Casino account and then withdraw it without using the funds at Cafe Casino, you may be charged a fee to cover the actual costs of processing the transactions.

Withdrawals are available by Bitcoin, Bank Wire or Check by Courier. You may contact Customer Service at 1-888-364-1850 to discuss your options.

Your privacy and security is very important to us, which is why depending on your payment type, you may have to enter the card details each time.

As per the Credit Card Transaction Processing Agreement, you may be required to submit a Credit Card Verification Form(CCVF) for each Credit Card used in your account prior to the processing of any withdrawals. You may get more information about this form by visiting our Verification Forms page.

Withdrawals take up to 72 hours to be processed once all pre-authorized or pending deposits to your Cafe Casino account have settled. After a withdrawal has been processed and the funds have been removed from your account, its delivery timeframe will vary depending on the withdrawal method:

Check by Courier: Approximately 4-7 business days

Bank Wire: Approximately 5-10 business days

Bitcoin: Approximately 15 minutes

Kindly refer to the Withdrawal page for the most up to date timeframes on delivery estimates.

Bitcoin is a distributed peer-to-peer digital currency. It's decentralized and not controlled by any singular institution. Unlike conventional currency such as dollars and euros, Bitcoin is created and held electronically, so anyone is able to transfer Bitcoin securely, quickly and safely from one end of the world to another. Think of it as electronic cash that you can use to send money to your friends or pay merchants.

Bitcoin is a distributed peer-to-peer digital currency.
It's decentralized and not controlled by any singular institution.
Unlike conventional currency such as dollars and euros, Bitcoin is created and held electronically, so anyone is able to transfer Bitcoin securely, quickly and safely from one end of the world to another.
Think of it as electronic cash that you can use to send money to your friends or pay merchants.

The Bitcoin network is held together by the blockchain, which keeps track of every transaction ever made in the network.
Every transaction on the blockchain is fully transparent, timestamped and accounted for in its log.
Additionally, every completed transaction is available for future viewing and verification on blockchain.

Bitcoin is renowned for being an extremely safe technology and has a strong track record for security. Bitcoin transactions don't require any of your personal or private information and are conducted using two keys. Your public key is your Bitcoin address and is visible to everyone, while your private key is secret and only known to you. When sending Bitcoin, a combination of your public and private keys together is your signature.

For a full list of wallet options, check out Bitcoin.org to choose a wallet which will best suit your needs.

We recommend one of the following:

*Mobile Wallet:
**iOS – Bread
**Android – Mycelium
*Desktop Wallet:
**Electrum

These wallets can be funded by using a Bitcoin exchange or by looking for the closest Bitcoin ATM. To view a list of our recommended Bitcoin exchanges, check out Cryptocurrency Help.

As with any currency, the first thing you need is an account. In the Bitcoin world, it is referred to as a wallet. To view a list of wallet options, please visit Bitcoin.org.

When it comes to choosing your Bitcoin wallet, you have several options of varying levels of security strength.

 • A software wallet stored on the hard drive of your computer.
 • An online, web-based service.
 • A vault service that stores your bitcoin offline to keep them protected.
 • A multisig vault that uses a number of keys to keep the account protected.
 • Once you choose the wallet for you, acquiring Bitcoins themselves is not difficult. Some of the most common options are listed below.
 • Bitcoin Exchanges – this is the common way to buy Bitcoin. If you're new to Bitcoin, you'll find many exchanges and wallets competing for your business. Most of them will store amounts of currency for you like a traditional bank account.
 • Face-to-face or over the counter trade – this is directly trading conventional currency for Bitcoin with another person.
 • Payments for goods and services – many businesses will take Bitcoin as payment.
 • Bitcoin ATM's – As with any traditional ATM, you simply go up to a machine and insert your cash. You then have the choice of scanning your mobile wallet QR code or receiving a paper receipt with the codes necessary to load Bitcoin into your wallet. You may also view a list of active Bitcoin ATM's nearest you.

Bitcoin can be sold online or in person.

There are three ways to go about exchanging Bitcoin into cash:


*Debit cards - choose from multiple options. To see the ones we recommend, check out Cryptocurrency Help
*Trading with an online exchange. See our list of recommendations here.
*Directly trading with another person.

Here are 5 easy steps to follow to successfully deposit funds to your account using Bitcoin.


*Sign in to your account, click on the balance amount on the top-right corner of the page and select "Deposit". You can also click on the "Make a Deposit" button on your Dashboard page.
*Select Bitcoin as method from the dropdown menu.
*Enter the amount you wish to deposit.
*When provided with the Bitcoin address*, you must choose to either launch your Bitcoin wallet (if you are on a desktop computer) or scan the QR code with your smartphone and mobile wallet application (If you are on a smartphone or tablet).
*Click "I've Completed My Deposit" button.

*Please ensure to double-check your Bitcoin wallet address to make sure you have entered it correctly.

Most Bitcoin payments are processed with no fees. Occasionally, users might add fees to transactions to get priority processing or merchants may charge small transaction fees, which are still much lower than PayPal or credit card fees. If a fee is required, it will usually not exceed a few pennies in value.

Bitcoin funds are usually available within a minute of making the transaction, but in rare cases it could take up to 15 minutes.

Occasionally, merchants may charge small transaction fees or users may add fees to get priority processing, which are still much lower than PayPal or credit card fees.

No fees are charged by Cafe Casino for Bitcoin withdrawals or deposits.

Yes, please refer to the chart below:

Deposit and withdrawals are quicker, cheaper, more frequent and guaranteed. For further details, please see below:

In order to request a withdrawal, follow these easy steps:
*Sign in to your account, click on the balance amount on the top-right corner of the page and click on “Withdraw” or click on the “Request Withdrawal” button on your Dashboard page.
*Select Bitcoin from the dropdown menu.
*Enter the amount you wish to withdraw.

You can cancel a withdrawal request if the withdrawal payment (actually sending the Bitcoins) hasn't been done; otherwise, it's impossible to cancel. If the payment hasn't been done, you can cancel a withdrawal from the Withdrawal Page, which is accessible through your Dashboard.

Once you make a deposit, the billing descriptor will appear on the deposit-confirmation page. You can also review previous descriptors by visiting the Transactions page, available through your account.

We accept US dollars, as well as Bitcoin.

Verified by Visa is a program run by Visa that adds an extra layer of security to online credit-card transactions. It requires an additional password associated with the customer's Visa in order to complete online purchases. This program is free of cost.

How does it work?
After entering your card details and deposit amount and clicking the DEPOSIT button, you will be presented with a framed section that will direct you to your bank's website and prompt you to enter the Verified by Visa password associated with your card. If you are not yet enrolled in the program, you may be prompted to enroll.

Can I still deposit if my card isn't enrolled?
Yes, you can. However, during the deposit process a prompt may appear from your bank asking you to register. If you are asked to enroll, we recommend you do so.

What if my bank doesnt support Verified by Visa?
If your bank does not support Verified by Visa, you will not be required to complete this portion of the deposit process and your transaction will complete as normal.

Why didn't I get directed to my bank's website?
If you did not see anything in the framed section of the deposit page, you may need to update your browser. We recommend using the latest version of Internet Explorer, Chrome or Firefox for maximum compatibility.

What if I'm still having problems?
If you're still having problems depositing, please feel free to call our Customer Service Team at 1-888-364-1850.

No, we consider it the client's responsibility to determine what tax implications are within their jurisdiction.

If we are unable to validate your account details, you will likely have problems depositing with your credit card and not all features of the site will be available to you. If you are having difficulty registering or depositing, please contact us via email at service@cafecasino.lv for immediate assistance.

There is nothing to worry about. If you lose your connection during an active game, the outcome is maintained and any wins from that play will have already been added to your account balance.

Slot machines with progressive jackpots feature growing jackpots that build by taking a small percentage of every wager placed on each machine and contributing it to the pot. The progressive jackpot continues to grow until a lucky player wins the progressive pot. Once this occurs, Cafe Casino will contribute a seed amount and the progressive jackpot will start to grow again.

At Cafe Casino, fair play is a top priority. Winners are determined at random using a pseudo Random Number Generator (PRNG).

Many of our games are available on the go. To view an up-to-date list of the games available on mobile, simply access the site via your mobile device.

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