My account is disabled, why?

Re-enabling Account

If your account is closed and you want to re-enable it, shoot us an email with the listed information and we’ll be happy to help:

4-Digit Pin
Date of Birth

If you can’t remember your password, click here for steps to reset it.

Why is my account disabled?

We know that sometimes you may wonder why your account was disabled with no request; here are a few reasons but not limited to why we’d do this:

Registered information may be inconsistent
Disabled due to inactivity per our Terms of Service
To have you call us about your account.

All you have to do is contact us and we’ll be more than happy to assist you with gaining back access.

Disabling Account

We’re sorry to see you go but we know sometimes its best. In order to close your account our dedicated Customer Service team will be happy to assist you. All you have to do is contact us and make the request.

Don't be afraid to share any information that can help make yours, or other players' experience better - we're always looking to improve!